We prepare each order carefully before it leaves our warehouse. During holidays, promotions, or other high-volume periods, processing may take a little longer than usual.
Shipping Within the United States
At this time, Lumirow ships only to customers within the United States (including all 50 states and Washington, D.C.).
All orders are shipped directly from our fulfillment center in Hong Kong.
Processing Before Shipment
Most orders are prepared and dispatched within 1–2 business days after the order is placed.
Our shipping schedule runs Monday through Saturday, excluding public holidays.
Orders placed before 2:00 PM EST (New York time) are usually processed as quickly as possible, but please note that processing times may vary during busy periods, sales, or holidays.
Once your package is on its way, we will send a shipping confirmation email with tracking information.
Standard Shipping
Lumirow currently offers free standard shipping on all orders, with no minimum purchase required.
Our products are stocked and shipped directly from our fulfillment center in Hong Kong.
At this time, Lumirow does not offer express or expedited shipping options.
Lumirow covers all applicable import duties, taxes, and customs fees for orders shipped to the United States. There are no additional surprise charges upon delivery. The price you see at checkout is the final price you pay.
Shipping Carriers
We work with trusted shipping partners to deliver your order safely. The exact carrier may vary depending on your location and the shipping method available for your order.
Estimated Delivery Time
Order Processing Time: 1–2 business days, Monday through Saturday (excluding public holidays).
Transit Time: 6–12 business days after your order is dispatched.
Total Estimated Delivery Time: approximately 7–14 business days, from the date your order is placed to delivery.
Delivery estimates may vary depending on the destination, carrier operations, weather conditions, and seasonal demand.
Please note that all delivery times are estimates. Delays may occur due to customs processing, carrier capacity, weather conditions, peak seasonal periods, or other circumstances outside our control.
Tracking Updates
Every shipped order includes tracking information. Please allow time for the carrier to complete the first scan after the shipping label is created.
If your tracking details do not update right away, the package may still be moving through the carrier network.
Once your order has been shipped, you will receive a confirmation email with a tracking link or tracking number. Please allow up to 24 hours for the tracking information to become active in the carrier's system.
If you experience any issues with tracking your order, please contact us at lumirowservice@gmail.com and we will assist you.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order. Lumirow is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information entered at checkout.
If you notice an address issue after placing an order, please contact us as soon as possible.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect, incomplete, or unclaimed address, or because delivery was refused, we may offer reshipment to a corrected address. Additional shipping costs may apply.
Lumirow is not responsible for additional costs or delays caused by incorrect shipping details provided by the customer.
Lost or Stolen Packages
If your tracking information shows that your order has been delivered but you have not received it, please first check around your delivery location, with neighbors, or with your building's front desk or mailroom.
If the package is still missing, please contact the carrier directly and then reach out to us at lumirowservice@gmail.com within 7 days of the marked delivery date. We will do our best to assist you.
Please note that once a package has been confirmed as delivered by the carrier to the address provided at checkout, Lumirow cannot be held responsible for theft or loss after delivery.
Damaged Packages
If your order arrives visibly damaged, please document the damage immediately with clear photos or an unboxing video. Contact us at lumirowservice@gmail.com within 7 days of delivery, including your order number and visual documentation.
Without photo or video evidence, we may be unable to process your claim. Once verified, we will review the situation and offer a suitable solution where applicable.